Our dedication for your safety and wellbeing

We all faced tremendous challenges in 2020 and it continues in 2021. We at Silavadee adopt and adhere to those challenges and the health and safety of our guest and associates continues to be our utmost priority. With constant changes and implementation of new measurements Silavadee’s high standards of safety, control and hygiene measures are put in place with our world renowned partners, guidance form the World Health Organization as well as adhering to local government rules and regulations so our associates and guest feel safe and can travel with “peace of mind”.

Our Flexible Cancellation Policy

During the challenging situations of Covid-19 outbreaks, we have all encountered many travel restrictions. Silavadee Pool Spa Resort is committed to ensuring our guests experience during these challenging times. We are more than willing to assist you from planning your trip to staying with confidence by offering flexibility to amend or cancel your booking.

Stay with Confidence

Silavadee will be always here to welcome you, with our renowned personalized and detailed service, with the addition of this extra care we all are now looking for. Once you arrive at Silavadee you will experience changes which display those exact details of caring and safety.

Our “We [C]are” initiative started long before COVID 19 and is now more important than ever.

We “[C] are”, amongst others, stands for caring for our guests and associates and being responsible for their wellbeing while still delivering the service we always have been known for, even in this truly challenging times.

Silavadee’s We [C] are Initiative

Our We [C] are initiative was established in 2019 and adopted to the current COVID 19 pandemic in early 2020.

With strict protocols to further enhance the comfort, health and safety of guests and employees.

Silavadee’s already high standards of health and hygiene have been constantly changed and updated according to the current development around the globe. We always are on alert to local regulations and strictly follow health experts and government authorities to adopt to the newest and best practices.

In every department we have operating procedures and training programs that are adapted and implemented accordingly.

‘WE [C] are’ INITIATIVES

  1. Online reservation and information are available to shorten the check-in procedure at the Resort
  2. All formalities can be completed already prior to arrival or on the way to the resort in the comfort and privacy of your limousine to proceed with a touchless registration process at the resort
  3. The personalized check-in processes adheres to international standards of social distancing and limitation of direct contact.
  4. Stay with confidence in our rooms or pool villas with our strict and enhanced measures of cleanliness, safety, and sanitation
  5. All resort recreational activities are available to be conducted in private classes with advanced appointment available via Hotel Application
  6. Dining experiences are adjusted to the guest’s preferences. Choose from our expansive selection of dining options where social distancing is implemented and serving procedures are adjusted accordingly
  7. Pamper yourself with a spa treatment with confidence. Our therapists are trained to follow new guidelines and measures of sanitation to deliver a relaxing and safe spa experience
  8. Paperless check-out is applicable for a hassle-free departure.
  9. All team members are always trained and updated to the newest standards to ensure our guest can enjoy a safe getaway